FAQs

FAQs

Products & Purchasing 

1. What types of products do you sell? 

We specialise in refurbished washing machines, dryers, washer-dryers, fridges and freezers, electric cookers, dishwashers, and other essential electrical household appliances. We don't offer gas appliances.

Where we aren't able to repair an electrical appliance, we will salvage what we can, offering a broad range of parts available for white goods, from fridge trays and door shelves, to washing machine components. 

Our goal to reduce waste going to landfill extends to other household goods that you can find our on Ebay store.

2. Are the refurbished products reliable? 

Yes! Each appliance undergoes rigorous testing, servicing, and quality checks before being listed for sale to ensure it meets the highest performance and safety standards. 

3. Are products PAT tested? 

All our products are PAT tested on site by our expertly trained team.

4. Do your products come with a warranty? 

Yes, all of our refurbished appliances come with a 6 month warranty. Each one has been refurbished and thoroughly tested for functionality, and tested for electrical safety to the highest standards exceeding PAS 141:2011, using the latest technology with traceable certificates of calibration. 

5. Are repurposed items safe? 

All our white goods available for sale are PAT tested to meet industry, environmental and energy standards. REWORK is audited by the Environment Agency and the Reuse Network.

6. Can I return an item if I’m not satisfied? 

If you are not happy with your item you can return it within 30 days. Please check the return policy here. This may differ for products sold on our eBay store here so please check. 

7. How do I know if a product is right for me? 

Each product listing includes detailed specifications and condition descriptions. If you have any questions, feel free to contact us on via our online form and we’ll be able to get back to you within 48hours during the working week. Our team are not working over the weekends.

8. What is your grading system? 

Our products' aesthetic standard is graded based on how good it is as a repurposed item. Grade A1 means it's excellent standard; Grade A means it's a very good standard; Grade S means it is standard. 

Delivery & Installation 

1. Do you deliver? 

Yes we do deliver. Owing to our locality, we currently deliver across London within the M25. Anything outside of this location needs to be collected. If your collecting your refurbished item, it needs to be transported in a vehicle where it can sit securely upright or your Warranty will be VOID.

2. How quickly can I receive my item? 

Your item will be dispatched within 10 working days of receiving payment. 

3. Can you install the appliance for me? 

Currently, we do not offer installation services. However, we provide guidance on setup and use in our product descriptions. 

4. Do you remove old appliances? 

 At the moment, we do not offer removal services, but we encourage responsible disposal through local recycling centres available to you. We recommend searching for your nearest place here.

REWORK offers a positive, purposeful alternative to buying new by creating a circular economy, repairing and repurposing products. By choosing REWORK you are contributing to: 

• The refurbishment of over 58,000 appliances for resale  
• Saving more than 46,000 items of furniture & bikes from landfill
• Avoiding an estimated 43000t of CO2 emissions being pumped into the atmosphere 

3. How does REWORK help people?  

Reuse and providing a solution to reducing waste is the core of REWORK, and circular economy extends beyond the products we repair and refurbish, to the people we employ. Powered by Groundwork London, REWORK is a charitable enterprise providing jobs and opportunities for Londoners, especially those Not in Employment Education or Training (NEETs).