Returns and Refund Policy

We offer a 30-day returns policy. Returns of items purchased 30 miles outside of M25 or beyond have to be delivered back to our London site. 

Items must be returned in the same condition as it was at time of purchase.

To start a return, you can contact us at rework@groundwork.org.uk.

If your return is accepted, we’ll send you as instructions on how to prepare your return package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at rework@groundwork.org.uk. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to contact us rework@groundwork.org.uk. Every item we sell is often 1 of 1. If you require an exchange, an item closely relating to your original item will be selected from our collections.

Refunds
We will notify you once we’ve inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at rework@groundwork.org.uk.